Reading the product key from a label can be difficult. See Activate volume editions of Office for more information.Ĭommon ways people mistype the product key ![]() These keys can’t be used for retail Office versions like Home and Student, Home and Business, or Professional, and can't be entered on this page. If your school or organization has a volume license agreement for Office, then you are using a different version of Office that uses volume license keys. Using the product key provided by a school or organization For help, see Enter your product key for Office 365 for business. These product keys are entered in a different location. Using on Microsoft 365 for business product key Using product keys for Office 2010 or earlier Check the sticker for a product name to make sure it’s for the Office product you’re trying to install. These product keys are normally for Microsoft Windows. Using the product key from a sticker on a PC Here are some common things that can happen: If you own multiple Microsoft products, it’s easy to confuse the keys and use the wrong one. Most Microsoft products use a 25-character product key. You'll see this message along with either error code INVALID_PRODUCT_KEY or error code ERR_INVALID_TOKEN if you enter the wrong product key, or if you have a typo in your product key. The product key isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN) In this scenario, you can either redeem the new key to a different Microsoft account or you can wait until your subscription expires (at least a day after the expiry date) to use the new key with the same Microsoft account. For example, you set up your Office subscription in China with a product key purchased there and you then purchase a product key in the United States, and attempt to extend your Office subscription with it. This can also happen if you try to extend the duration of your current Microsoft 365 subscription with a product key that was purchased in a different country or region than the one originally used to start your subscription. If you need assistance, contact Microsoft support. Office product keys must be redeemed in the country or region where they are purchased. If you get this message, this means that your product key was purchased in a different country or region than where you're currently located. Sorry, we can't set up your account right now (NoMatchingOrEligibleProductsFound) The Virtual support agent can also let you know if your product key has been blocked and can connect you to a live agent. If your product key is for a supported version of Office, the Virtual support agent will provide a link to download Office. If you're not sure what kind of product key you have, you can use the Virtual support agent (English only). Learn more at Support has ended for Office for Mac 2011 or End of support for Office 2010.įor Microsoft 365 Business Standard, go to. ![]() ![]() Office 2011 for Mac and Office 2010 are no longer supported and not available for download if you no longer have media to download these versions. Here's where you can enter those product keys. You'll see this error message if you enter a product key for a version of Office that isn't available for download from /setup. It can also potentially be a pain if you switch computers but leave the app associated with the other one, as you can’t use the product key on a new computer until it’s disassociated with your old Mac.Ĭaveats aside, here’s what you get with each of those licenses.Sorry, we can't find this product key in our database (ERR_INVALID_TOKEN) or Sorry, we can't set up your account at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND) What do you lose when you buy this version versus the subscription? As I said above, you won’t get software updates, but you also won’t be entitled to a working version of the app if an update to your operating system breaks the old one – this software is a lot like the old days when buying a program meant whatever was on the CD or floppy disk set was what you got, bugs and all. Unless I miss my math, that’s a far sight better than the $439.99 Microsoft charges for the PC version of Office Pro 2021 or the $249.99 Office Home & Business 2021 for Mac. Prices range, but as of this writing, it’s definitely on the low end for these packages at $29.99. If you’re good with that, I’m here to tell you that (inhale) Microsoft Office Home & Business for Mac 2021 and Microsoft Office Pro 2021 for Windows are frequently up for grabs at StackSocial at massive discounts. Microsoft may have switched to offering its Microsoft Office suite of products as a subscription long ago, but has been slyly offering the software license since then as a buy-once-use-forever package, though with a catch: you won’t get updates or access to new features.
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